OK Savings Bank Customer Panel Completion Ceremony... "Prioritizing Financial Consumer Opinions in Management"

After the completion ceremony of the 4th OK Savings Bank Customer Panel, Jeong Gil-ho, CEO of OK Savings Bank (third from the left), along with officials and customer panel representatives, are taking a group photo. Photo by OK Savings Bank

[Asia Economy Reporter Song Seung-seop] OK Savings Bank announced on the 12th that it held the ‘Customer Panel 4th Term Completion Ceremony’ in the main conference room at its headquarters in Jung-gu, Seoul.

The completion ceremony held on the 4th was attended by Jeong Gil-ho, CEO of OK Savings Bank, OK Savings Bank officials, and representatives of the 4th term customer panel. The ceremony was conducted non-face-to-face using the online video conferencing program Zoom.

This customer panel was selected with a record high of 110 members. They freely proposed ideas in areas such as digital finance including mobile applications (apps) and open banking, financial consumer protection for the financially marginalized, and additional services to attract customers.

The proposed opinions will be delivered to the relevant departments and reflected in the sales field. Convenience features of the mobile app and open banking have been improved, and other suggestions are being reviewed for application in financial services.

OK Savings Bank has been implementing the customer panel system since 2017. This is to directly discover the increasingly growing needs of financial consumers and reflect them in management activities.

Jeong Gil-ho, CEO of OK Savings Bank, emphasized, “The greatest achievement of the customer panel is that we have listened broadly to diverse customer opinions,” adding, “The participants’ opinions will be actively reviewed with each relevant department and prioritized for reflection in management activities and financial services.”

This content was produced with the assistance of AI translation services.