Dongyang Life Launches 'AI Contact Center' Utilizing Artificial Intelligence for Customer Consultation

On the 8th, Dongyang Life Insurance announced that it has opened an AI contact center combining artificial intelligence (AI) technology with customer consultation in collaboration with Naver Cloud.

[Asia Economy Reporter Oh Hyung-gil] Dongyang Life Insurance announced on the 8th that it has launched an AI contact center combining artificial intelligence (AI) technology with customer consultation in collaboration with Naver Cloud.

The AI contact center integrates Naver Cloud's 'CLOVA AiCall' solution with insurance services to respond to customer consultation inquiries such as happy calls through AI.

It enables automation of simple and repetitive questions frequently asked by customers regarding retirement pensions, such as accumulated funds or yield rates, complete sales monitoring for new contract signings based on standard scripts, and automation services for customer guidance and notification tasks such as payment deadline notifications or document supplementation guidance.

Since consultation services can be provided even after the usual contact center operating hours, customer convenience is improved, and it is expected to provide optimal responses tailored to the customer's consultation request methods.

A Dongyang Life Insurance official said, "We are now able to provide customers with a higher level and differentiated service," adding, "We will continue to strive to maximize customer satisfaction as a guardian angel protecting customers' health and happiness."

This content was produced with the assistance of AI translation services.