Shinhan Bank Launches Pilot Project for 'Jijeombot' Customized Work Automation

[Asia Economy Reporter Kwangho Lee] Shinhan Bank announced on the 4th that it will implement a pilot project for 'Jijeombot (Bot)', a customized work automation for each branch, the first of its kind in the banking sector.

The Jijeombot pilot project is part of the automation system (RPA) advancement initiative, aiming to implement customized automation using RPA technology for tasks that repeatedly occur at specific branches, such as the mass issuance of national housing bonds.

Through this, the efficiency of branch operations will be secured, allowing employees to focus more on customer consultations.

Initially, Jijeombot will be assigned as a staff member of branches such as Gongdeok Financial Center, Incheon Court, and the Seoul Western District Court Registry Office branch, supporting the automation of mass issuance of national housing bonds. The plan is to evaluate the effect of Jijeombot on reducing employee working hours and minimizing customer inconvenience through automatic inspections.

In the future, Shinhan Bank plans to expand the scope of automatable tasks for each branch with Jijeombot and enhance optimized automation processes tailored to the nature of each task, improving 'Jijeombot' and expanding the project.

A Shinhan Bank official stated, "Following Alpha Bot (RPA Bot), an automation applicable to all branches to allow branch employees to focus on customer consultations, we have prepared to implement Jijeombot this time." He added, "We will continue to strengthen intelligent RPA services using various digital technologies including AI, in line with Shinhan Financial Group's vision of 'Easier, More Comfortable, and Newer Finance,' to practice customer-centric finance."

This content was produced with the assistance of AI translation services.