Johyun Jun: "We Must Act Swiftly to Customer Voices"

55th Anniversary Founding Ceremony Message

Chairman Cho Hyun-joon of Hyosung Group

[Asia Economy Reporter Choi Dae-yeol] Cho Hyun-joon, Chairman of Hyosung Group (photo), said on the 2nd, "Let us transform our organizational culture so that all our activities genuinely listen to the voice of the customer and can be executed swiftly."

In a commemorative message sent to employees on the 3rd, a day before the group's 55th anniversary, Chairman Cho stated, "Digital transformation centered on information and communication technology and carbon-neutral energy innovation are completely changing our lives. Above all, as human lifestyles rapidly change, companies that fail to quickly respond to market changes and technological advancements face immediate obsolescence."

He continued, "Amid these changes, what I have consistently emphasized as the foundation of management activities is VOC (Voice Of Customer), the attitude of listening to the customer's voice," adding, "Through strategic and meticulous VOC activities, we must understand customer demands and make them our direction forward."

He further emphasized, "To satisfy customers and respond to changes, swift implementation is crucial," and said, "What I want to stress for this is agility." He added, "Agility means responding to situations cleverly and shrewdly. Since trends and technologies are rapidly changing, it must be deeply rooted throughout the entire organization."

Hyosung Group traces its origins to Dongyang Nylon, founded in 1966 by Chairman Cho Hong-je, the grandfather of Chairman Cho. Starting from the textile business, it expanded into industrial materials and heavy industries, broadening its domestic and overseas operations. Recently, it has been actively engaging in eco-friendly energy businesses centered on hydrogen.

Chairman Cho said, "It is said that winners ride the waves, and losers are swallowed by them," and urged, "We must always be a company that wins amid the waves of change like a raging tide. Let us create a new history for Hyosung with the united strength of all."

This content was produced with the assistance of AI translation services.