KB Insurance Introduces AI Automated Review System for Auto Insurance
KB Insurance announced on the 14th that it has introduced an artificial intelligence (AI) automatic review system to improve the efficiency of automobile insurance underwriting and enhance customer convenience.
View original image[Asia Economy Reporter Oh Hyung-gil] KB Insurance announced on the 14th that it has introduced an artificial intelligence (AI) automatic review system to improve the efficiency of automobile insurance underwriting and customer convenience.
The automatic review is used for photo assessment to determine the purpose of motorcycle operation. Previously, insurance underwriting staff checked whether a delivery box was attached by reviewing photos submitted by customers to assess the purpose of operation. However, in the AI-based automatic review system, AI detects the presence of a delivery box and automatically determines the purpose of operation. This is expected to significantly reduce waiting times for reviews and enable more efficient operations.
Additionally, the automatic review system is applied to the subscription and settlement of the 'Mileage Discount Special Contract,' which offers discounts on insurance premiums based on the distance driven.
When customers submit photos of the vehicle license plate and the dashboard needed to verify the driving distance, the image analysis system automatically extracts the vehicle number and driving distance from the license plate and dashboard photos. If the extracted cumulative driving distance matches the customer's reported distance, the mileage discount special contract subscription and settlement are processed without manual verification by a separate staff member.
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A KB Insurance official stated, "We introduced this system to operate the rapidly increasing automobile insurance underwriting tasks more efficiently and enhance customer convenience," adding, "We will continue to promote work efficiency through digital innovation."
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