Hyundai Department Store Announces Chuseok Gift Delivery via 'Kakao AI Call'

KakaoTalk/Photo by KakaoTalk Blog Capture

[Asia Economy Reporter Buaeri] Kakao Enterprise announced on the 8th that it has signed a contract with Hyundai Department Store to use the 'Artificial Intelligence (AI) Phone Voice Bot.'

The 'AI Phone Voice Bot' is a service that supports customer consultations and streamlines the work of consultants by utilizing Kakao Enterprise's voice AI engine.

From the 6th, during the Chuseok holiday, customers who purchase Chuseok gifts at six Hyundai Department Store branches including Jungdong, Mia, and Pangyo can have the gift recipients receive phone guidance about product delivery from the AI Phone Voice Bot. Previously, when purchasing Chuseok gifts at Hyundai Department Store, consultants directly called all customers.

The 'AI Phone Voice Bot' applies advanced speech recognition (STT), speech synthesis (TTS), and natural language understanding (NLU) technologies to provide a natural experience as if conversing with a real person. It accurately recognizes detailed addresses including building, dong/ho number, floor, and even dates.

Kakao Enterprise also supports sending KakaoTalk notifications to customers after the call with the 'AI Phone Voice Bot' to reconfirm the delivery address and schedule.

Baek Sang-yeop, CEO of Kakao Enterprise, said, "We will contribute to innovation in customer service by providing Hyundai Department Store with the AI Phone Voice Bot and utilizing advanced IT technologies," adding, "Starting with this contract, we plan to launch the contact center platform ‘Kakao i Connect Center’ using cloud, big data, and AI technologies by the end of this year."

This content was produced with the assistance of AI translation services.