Coupang Eats "Swiftly Blocking Reviews Including Profanity, Verbal Abuse, and Sexual Harassment... Usage Restrictions Applied"

Agreement Revised to Strengthen Protection for Business Owners
Usage Restrictions for Repeated Order Cancellations
Effective Next Month... "Seeking Win-Win Solutions"

[Asia Economy Reporter Kim Bo-kyung] Delivery application Coupang Eats is implementing measures to sanction abusive users in order to protect customers and promote healthy use of the delivery app.

On the 5th, Coupang Eats announced, "Through revisions to the terms and conditions, if reviews contain profanity, verbal abuse, sexual harassment, etc., we will promptly block such content and impose sanctions such as usage restrictions on the users."

Additionally, star rating attacks will not be reflected in the evaluation statistics of partner stores, and malicious reviews will be swiftly blocked.

In cases where repeated order cancellations disrupt the business of partner stores, usage restrictions and other measures will also be taken. Customers will be informed that star rating attacks and malicious reviews can cause significant damage to partner stores, and repeated offenses will result in usage restrictions. These measures are scheduled to be implemented starting next month.

Coupang Eats is strengthening policies to enhance services for customer satisfaction and protect store owners by preventing malicious reviews and abuse of the star rating system.

After promising measures against abusive users in June, Coupang Eats established a dedicated team to protect store owners and introduced a comment feature allowing direct replies. In August, it signed an agreement with the National Franchise Store Owners Association to prevent and protect partner stores from damages caused by malicious users. Comprehensive health checkup discounts were also provided to partner store owners and delivery partners.

Park Dae-jun, CEO of Coupang New Business Division, stated, "Through this revision of the terms and conditions, we expect to protect honest store owners from unfair damage as well as guarantee customers' legitimate rights. We will continue to seek ways to provide better customer experiences and coexist with delivery partners and store owners."

This content was produced with the assistance of AI translation services.