Ministry of Science and ICT Rates Protection Level for Altteul Phone Users as 'Good'

[Asia Economy Reporter Eunmo Koo] Most domestic MVNO operators are operating dedicated user protection organizations, establishing their own work guidelines, and educating employees and distribution networks, showing good compliance with the guidelines.

The Ministry of Science and ICT announced the results of a user protection status inspection targeting MVNO operators on the 20th.

In this inspection, 48 operators providing voice calls were checked for compliance with the user protection plan submitted at the time of business registration and adherence to the "Guidelines for User Protection of MVNOs." After receiving self-inspection results from all operators by May, on-site inspections were conducted in June targeting 15 major operators.

Meanwhile, reflecting environmental changes since the guidelines were established in 2014 and cases implemented independently by operators, a revision draft of the guidelines has been prepared, and after industry consultation, it is planned to be revised by August. First, it reflects the fact that the certified electronic signature system was abolished last year, enabling identity verification through private electronic signatures when activating telecommunication services. Additionally, the guidelines will consider including provisions requiring operators to periodically verify through complete sales monitoring whether users receive sufficient explanations of contract terms at the time of subscription.

The Ministry of Science and ICT stated that as the number of MVNO subscribers approaches 10 million, MVNO operators need to make efforts to protect users so that consumers can use services with confidence. They requested operators with identified deficiencies in this inspection to promptly correct them and said they will strive to spread independently implemented cases throughout the MVNO industry.

Recently, MVNOs have been steadily growing, securing 9.57 million subscribers as of May, receiving positive responses from consumers based on affordable and diverse plans, such as introducing mid-range 5G plans.

This content was produced with the assistance of AI translation services.