Korea Railroad "When Delivering Tickets to Parents, 'Via KakaoTalk'... Service Procedure Simplified"

Image of the Korea Railroad Daejeon Headquarters building. Provided by Korea Railroad.

[Asia Economy (Daejeon) Reporter Jeong Il-woong] Procedures for train delay compensation and ticket transfer services will be simplified starting next month.

According to Korea Railroad on the 15th, from next month, passengers will automatically receive compensation for train delays refunded to the payment method used (credit card, simple payment, etc.) without having to apply separately.

Train delay compensation is paid when the train arrival time is delayed by 20 minutes or more due to natural disasters or other reasons (excluding safety measures). For example, if the delay is between 20 minutes and less than 40 minutes, 12.5% of the fare is refunded; for delays between 40 minutes and less than 60 minutes, 25% is refunded; and for delays of 60 minutes or more, 50% of the fare is refunded.

This is in accordance with the Fair Trade Commission’s ‘Consumer Dispute Resolution Standards,’ which allow a refund of up to 50% of the fare indicated on the ticket.

However, until now, passengers had the burden of applying separately for delay compensation refunds at the arrival station’s ticket counter or through the mobile app ‘KORAIL Talk.’

But starting from the 1st of next month, when the conditions for train delay compensation are met, passengers will automatically receive compensation refunded to the payment method used to purchase the ticket the next day without having to apply directly.

However, for tickets purchased with cash, this is only possible if account information is registered on the Korea Railroad website.

Korea Railroad will also improve and apply the ‘Ticket Transfer’ function next month to help IT-vulnerable groups such as the elderly and disabled use trains more conveniently.

This method allows family members or acquaintances who booked tickets on behalf of others to transfer the tickets via text message or the KakaoTalk app to the actual passengers, such as parents, who will use the train.

A Korea Railroad official said, “We will continuously improve systems and services to enhance consumer benefits from the perspective of railway users.”

This content was produced with the assistance of AI translation services.