"Customer Satisfaction as Weather"... NH NongHyup Life Listens to Opinions through Customer Weather Station
Expressing Customer Satisfaction After Service Using Weather Metaphors and Writing Improvement Suggestions
[Asia Economy Reporter Ki Ha-young] NH Nonghyup Life Insurance announced on the 9th that it will operate a Customer Weather Station within its mobile window to listen to customer opinions.
The Customer Weather Station is a communication channel where customers can leave their satisfaction level with NH Nonghyup Life Insurance services in the form of weather and write improvement suggestions.
Among NH Nonghyup Life Insurance's mobile window services, customers can leave their opinions by moving to the Customer Weather Station page when using three services: ▲insurance policy loans ▲insurance premium payments ▲accident insurance claims. Additionally, a Customer Weather Station page is operated in a separate customer center menu, allowing customers to write improvement suggestions anytime once a week if they wish.
Customers who leave opinions on the Customer Weather Station and agree to the personal information consent will be given a small prize through a draw. If the submitted opinions are actually reflected in service improvements, separate rewards will also be provided.
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CEO Kim In-tae said, "We have opened the Customer Weather Station this time to listen to customer opinions through various channels," and added, "We will do our best to always provide convenient services to customers using NH Nonghyup Life Insurance."
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