T'way Air Selected as No.1 in Global Customer Satisfaction LCC Category for 7 Consecutive Years

[Asia Economy Reporter Dongwoo Lee] T'way Air announced on the 8th that it has been ranked first in the low-cost carrier (LCC) category for seven consecutive years in the Global Customer Satisfaction Index (GCSI) survey.

The GCSI survey, organized by the Global Management Association, is a system that evaluates the global management capabilities of domestic companies and was conducted for the 17th time this year. T'way Air received high ratings in consumer quality satisfaction, customer value, global capability, and loyalty, maintaining its first-place position for seven consecutive years.

Marking its 11th anniversary this year, T'way Air has been promoting various activities to strengthen its global customer satisfaction capabilities. Even after the reduction of international routes due to COVID-19 last year, it helped transport overseas Koreans by operating charter flights to regions such as Kyrgyzstan, Hanoi, and Ho Chi Minh City.

Since February, T'way Air has been operating t’pet, a service for customers traveling with pets. It became the first domestic airline to issue dedicated boarding passes for pets and raised the allowable in-cabin pet weight to 9kg. Recently, it launched a pet-exclusive travel bag, further enhancing its pet-friendly policies.

Additionally, to take a step forward as a global airline, T'way Air plans to introduce the medium-to-large A330 aircraft model early next year. After the introduction, it will launch new routes on medium- to long-haul flights to destinations such as Croatia, Australia, and Kyrgyzstan, where it has secured traffic rights, and is preparing to provide differentiated services.

Investment in the best safety operation system, which forms the foundation of customer satisfaction, is also ongoing. Last year, T'way Air established its own training center with the latest facilities, and plans to continue expanding infrastructure and enhancing safety capabilities through education in line with the introduction of the A330 model.

A T'way Air official said, "This result recognizes the efforts we have made to provide diverse and differentiated customer services," adding, "We will continue to do our best to deliver the highest customer satisfaction based on safety capabilities."

This content was produced with the assistance of AI translation services.