Yongin City to Introduce Civil Complaint Chatbot as Early as December

[Asia Economy (Yongin) = Reporter Lee Young-gyu] Yongin City in Gyeonggi Province is introducing a 'chatbot' service that allows civil complaint consultations 24 hours a day, 365 days a year. A chatbot is a messenger program capable of conversation.

Yongin City announced on the 6th that it has developed a chatbot to enable citizens to receive civil complaint consultations anytime and anywhere, and plans to officially operate it starting this December.

The city is investing 233 million KRW in building the chatbot. Of this, 160 million KRW was secured as provincial funds through the '2021 Artificial Intelligence (AI) Demonstration Project' contest conducted by the Gyeonggi-do Economic Science Promotion Agency in December last year.

The city plans to provide various information on major civil complaint issues such as transportation, passports, public health centers, and department guidance through consultations with the chatbot.

AI-based language processing specialist company iBRIX is participating in the chatbot development. iBRIX is creating scenario-based responses so that the chatbot can answer citizens' civil complaints, based on 3,442 consultation data handled by the city call center.

The city will conduct a pilot operation as soon as the scenario writing is completed, then address any issues before full operation.

A city official emphasized, "We expect that the chatbot operation will enable us to resolve citizens' civil complaints anytime and anywhere, 24 hours a day, 365 days a year," adding, "We will continue to strive to provide high-quality administrative services to citizens."

This content was produced with the assistance of AI translation services.