NS Home Shopping Selected as an Excellent Call Center in KSQI

Kim Ki-hwan, Head of CS Support Office at NS Home Shopping (left), and Lee Rip, Executive Director at Korea Management Association Consulting, are taking a commemorative photo.

[Asia Economy Reporter Lim Chun-han] NS Home Shopping announced on the 26th that it was selected as an excellent call center in the '2021 Korea Service Quality Index (KSQI) Call Center Division' conducted by the Korea Management Association Consulting.

Marking its 18th year this year, KSQI has been conducted annually by the Korea Management Association Consulting since 2004 to diagnose the current service level of domestic call centers and identify companies that provide outstanding service quality.

In particular, NS Home Shopping's call center received high scores in customer-tailored service quality evaluations, including rapid transition to remote work in response to the COVID-19 situation, higher call reception rates compared to other companies, and improvements in friendliness.

An NS Home Shopping official said, "During the COVID-19 situation, we quickly transitioned the call center to remote work and spared no effort to support the creation of a safe and efficient remote work environment for counselors," adding, "Even during the transition to remote work, we were able to operate the call center efficiently without any call loss and provide satisfactory service to customers."

This content was produced with the assistance of AI translation services.