"Supporting COVID-19 Vaccination with AI" SKT Signs Business Agreement with Chungcheongnam-do

Chungnam Province and 'Nugu Vaccine Care Call' Sign Agreement for Construction and Operation... Scheduled to Serve 1,233,000 People
Expected to Provide Vaccine Information to Digitally Disadvantaged and Reduce Workload of Vaccination Staff

[Asia Economy Reporter Eunmo Koo] SK Telecom announced on the 4th that it has signed an agreement with Chungcheongnam-do to establish and operate the ‘NUGU Vaccine Care Call,’ the first of its kind among metropolitan local governments, to assist with COVID-19 vaccination.

The NUGU Vaccine Care Call is a system in which SK Telecom’s artificial intelligence (AI) ‘NUGU’ makes phone calls to COVID-19 vaccination candidates to provide advance notice of vaccination schedules and monitor the occurrence of adverse reactions after vaccination. SK Telecom plans to provide the NUGU Vaccine Care Call service to approximately 1,233,000 vaccination candidates in Chungcheongnam-do for the 3rd and 4th quarters starting from the 3rd quarter of this year.

SK Telecom and Chungcheongnam-do expect that the NUGU Vaccine Care Call, which anyone can use simply by phone, will not only easily provide vaccination information to digitally marginalized groups such as the elderly but also greatly help reduce the workload at quarantine sites.

Since May of last year, the ‘NUGU Care Call (COVID-19 self-quarantine and active monitoring system),’ deployed at quarantine sites, has made approximately 1.7 million calls to about 150,000 individuals by the end of last month, reducing the monitoring workload of self-quarantine and active monitoring subjects by related institutions such as public health centers by up to 85%. Additionally, it provides vaccination candidates with information on common normal immune responses after vaccination and instructions on how to respond to abnormal symptoms so that they can participate in vaccination with peace of mind.

Yu Sang-young, Head of SK Telecom’s MNO Business Division, said, “We hope that the NUGU Vaccine Care Call will help overcome COVID-19,” and added, “We will continue to explore ways for SK Telecom’s AI technology to contribute to creating ESG value across society.”

Yang Seung-jo, Governor of Chungcheongnam-do, stated, “If the NUGU Vaccine Care Call conducts rapid and meticulous monitoring with advanced technology, the entire vaccination process will proceed smoothly, bringing us closer to ending COVID-19,” and added, “We look forward to continuous cooperation between Chungcheongnam-do and SK Telecom in various fields.”

This content was produced with the assistance of AI translation services.