'Korea's First' Korean Air Introduces Self-Developed Baggage Matching System

[Asia Economy Reporter Kim Hyewon] Korean Air announced on the 29th that starting from the 1st of next month, it will implement a 'Baggage Loading Notification Service' on all domestic and international routes, which informs passengers in real time via a smartphone app whether their checked baggage has been loaded onto the aircraft.

Customers using Korean Air will receive notifications such as "Your baggage KE123456 has been loaded onto flight KE1211 to Jeju (CJU)" the moment their checked baggage is successfully loaded onto the aircraft they are flying on.

The notification service can be checked in the 'Notification Box' or 'Baggage Inquiry' menu of the Korean Air mobile app 'Korean Air My'. SkyPass members will automatically receive the notification service if they agree to push notifications in the app settings.

This service utilizes Korean Air's self-developed 'Baggage Reconciliation System (BRS)', which compares and verifies the barcode information created when passengers check in their baggage at the airport with the scanned information at the time of aircraft loading. This process fundamentally prevents baggage from being omitted or mistakenly loaded during handling by baggage operations staff.

Korean Air first introduced this service in June last year on all departing flights from Incheon Airport and has since expanded it to cover inbound international flights.

This content was produced with the assistance of AI translation services.