Improvement of Customer Convenience Environment at Jinju City Vehicle Registration Office

Efforts to Improve Waiting Area for Over 250 Daily Visitors in Civil Complaints

Improvement of Convenience Environment for Civil Complaints at Vehicle Registration Office
Photo by Jinju City

[Asia Economy Yeongnam Reporting Headquarters Reporter Choi Soon-kyung] The Vehicle Registration Office in Jinju-si, Gyeongnam announced on the 27th that it has improved the environment of the civil service office to provide a pleasant work environment for visiting civil petitioners.

The Vehicle Registration Office located within the agricultural products wholesale market handles automobile registration and construction machinery and two-wheeled vehicle-related tasks for about 250 visitors daily, but the cramped and old space caused significant inconvenience to citizens.

Accordingly, the city created a pleasant and warm atmosphere by repainting the walls and floors and replacing the civil service window stickers, and increased space efficiency by rearranging convenience items for civil petitioners according to the flow of movement.

In addition, the office replaced old civil petition form boxes and increased the number of chairs considering the long waiting times characteristic of the tasks, enhancing convenience for civil petitioners. They also produced civil service guide stickers to make it easier to find the staff in charge, pledging to promote trusted administrative work.

An official stated, “We will continue to provide meticulous civil service for the convenience of visiting civil petitioners, and do our best to handle civil petitions kindly, promptly, accurately, and fairly.”

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