Jeonnam Province Strives to Implement 'Citizen-Impressing Civil Service Administration'

Phone Courtesy Survey Conducted for Over 2,800 Employees Including Headquarters

[Muan=Asia Economy Honam Reporting Headquarters, Reporter Yoon Jamin] Jeonnam Province announced on the 19th that it will conduct a telephone courtesy survey to achieve "civil complaint administrative services that impress residents."

The survey targets over 2,800 employees including those at the provincial office, affiliated agencies and business headquarters, business offices, the council secretariat, and the Free Economic Zone Authority.

This survey was promoted to objectively investigate the level of civil complaint administrative services and courtesy from the residents' perspective, utilize the results as basic data for administrative services, accurately measure the level of response to civil complaints, and realize more courteous and high-quality civil complaint administrative services that impress residents.

To ensure fairness and reliability of the telephone courtesy survey, it will be conducted twice a year, in the first and second half, by an external professional organization. Survey agents posing as civil complainants will evaluate overall courtesy items in civil service fields such as the promptness of public officials' telephone responses, attitude in response and listening, and proactiveness in response.

Based on the telephone courtesy survey results, the province plans to award certificates and prize money to outstanding departments, and provide courtesy training to underperforming departments based on recorded transcripts.

Additionally, after the first and second half surveys, courtesy training including telephone response techniques will be prepared for all employees.

A Jeonnam Province official stated, "From the perspective of residents' increasingly high expectations for civil complaint administration, we will systematically analyze weaknesses through the telephone courtesy survey and implement civil complaint administrative services that communicate with residents and provide impressive experiences through continuous employee courtesy training."

This content was produced with the assistance of AI translation services.