Geochang-gun Conducts Civil Service Courtesy Training for High-Quality Administrative Services

Providing High-Quality Civil Service with Kindness and Responsive Service Tailored to the Citizen's Perspective

Geochang-gun is conducting a 'Visiting Courtesy Training' program.

[Asia Economy Yeongnam Reporting Headquarters Reporter Choi Soon-kyung] Geochang-gun, Gyeongnam announced on the 23rd that it will conduct a 'Visiting Courtesy Training' for about 170 people at 11 administrative welfare centers, which are at the forefront of civil complaint administration, from the 22nd to the 26th for five days.

This week-long touring training will be conducted by Lee Soo-min, a professional instructor and CEO of SM Speech Academy, covering practical topics such as ▲Creating the image of a 21st-century office worker ▲Service conversation methods that call for courtesy ▲Customer response techniques ▲Who am I? MBTI analysis ▲Telephone etiquette.

This courtesy training was prepared to minimize conflicts between civil petitioners and employees, and to improve high-quality civil complaint administrative services by providing courtesy and civil complaint responses that read the complex and diverse demands of civil complaints, think from the residents' perspective, and consider the petitioners' viewpoint rather than standardized courtesy.

Jung Hyun-soo, head of the Civil Communication Division, said, “A courteous attitude and accurate work processing are the first steps to creating Geochang-gun, where the residents are the owners, and it is most important for public officials to have the mindset to change themselves first.”

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