Gangjin-eup Office Conducts Courtesy Training for All Employees

Efforts to Provide Customer-Centered Administrative Services with Communication and Empathy

On the 3rd, a customer service training session for all employees was conducted at the Gangjin-eup Office. (Photo by Gangjin-gun)

[Asia Economy Honam Reporting Headquarters Reporter Kim Yong-su] Gangjin-gun, Jeollanam-do announced on the 6th that Gangjin-eup Office conducted kindness training for all employees on the 3rd to provide customer-centered administrative services that communicate and empathize with residents.

This training was prepared to provide better administrative services after the inauguration of Mayor Kim Young-il in January, and to establish an attitude of service in civil complaint handling, including civil complaint response skills and basic attitudes toward complaint processing.

Deputy Mayor Lim Hyung-gi, who conducted the training, emphasized the attitude toward handling civil complaints in the field, step-by-step telephone response manuals, and the necessity of studying one's own work under the theme of "Kindness in Public Service Life," eliciting much empathy from the staff.

Mayor Kim Young-il of Gangjin-eup stated, "We expect this training to greatly contribute to improving the civil complaint response capabilities of the eup office staff," adding, "Through kindness training every Wednesday, we will provide the best service to visitors to the eup office and devote ourselves to service administration that communicates with residents."

This content was produced with the assistance of AI translation services.