Kim Jeong-nam, DB Insurance Vice Chairman, "Striving More for Consumer Satisfaction in the COVID Era"

DB Insurance announced on the 15th that it has declared the 'New Consumer Era Consumer Protection Charter' as part of its efforts to protect the rights and interests of financial consumers and promote consumer-centered management activities.

[Asia Economy Reporter Oh Hyung-gil] DB Insurance announced on the 15th that it has declared the 'New Consumer Era Consumer Protection Charter' as part of its efforts to protect the rights and interests of financial consumers and consumer-centered management activities.

Kim Jung-nam, Vice Chairman of DB Insurance, urged in the declaration ceremony held via internal broadcast on the same day, "With the Financial Consumer Protection Act taking effect in March, consumer rights protection and regulations will be strengthened. Since it has become difficult to meet consumers face-to-face due to COVID-19, we must make more meticulous efforts to ensure consumer satisfaction."

As part of its consumer protection practice guidelines, DB Insurance designates the third week of every month as 'Consumer-Centered Management Practice Week (CCM Week)' and operates activity programs involving all employees.

Through participation in daily programs such as sharing customer compliments and complaints cases, taking consumer protection quizzes, and watching broadcasts related to Consumer-Centered Management (CCM) and complete sales, the company aims to enhance the service mindset for financial consumers.

A DB Insurance official said, "At a time when consumer rights have become more important than ever and with the Financial Consumer Protection Act about to be enforced, all employees will strive to provide services encompassing not only our 10 million customers but all financial consumers."

This content was produced with the assistance of AI translation services.