Yangcheon-gu Ombudsman Plays Key Role as Troubleshooting Complaints Resolver 'Toktok'

Mediation of 24 Grievance Complaints from September 2019 to 2020

[Asia Economy Reporter Park Jong-il] Yangcheon-gu (Mayor Kim Soo-young) operates the Yangcheon-gu Ombudsman to enhance the rights and interests of residents and resolve grievances and complaints.

The Ombudsman is a system designed to protect residents' rights from illegal or unfair administrative actions by administrative agencies, find compromises within the legal framework, and reflect the diverse opinions of residents in district administration.

Since its launch on September 16, 2019, a total of three ombudsmen, including lawyers, have handled 24 complaints until December 2020.

The Ombudsman has achieved significant results by proposing various opinions through on-site visits and legal reviews of complaints, mediating disputes among residents, deriving appropriate compromises within the legal framework, and recommending necessary actions to relevant departments for complaints requiring proactive administration.

Major activities in 2020 included ▲holding the Proactive Administration Support Committee meeting to process refunds of auction proceeds from public vehicles ▲implementing sidewalk expansion construction in front of Sinwol Daesung Unid Apartment, which posed a high risk of accidents ▲relocating public restrooms near exercise facilities in Galsan Park, thereby resolving conflicts among residents.

The district plans to continue actively operating the Ombudsman system, listen to residents' voices, and strive to resolve complaints fairly and objectively to prevent residents from suffering unfair treatment.

Applications for Ombudsman grievance complaints can be made by visiting the Ombudsman Office on the 3rd floor of Yangcheon-gu Office from 1 PM to 6 PM every Monday, Wednesday, and Friday for consultation and complaint submission.

If visiting in person is difficult, applications can also be submitted by mail or fax.

Detailed results of the 2020 Yangcheon-gu Ombudsman operations and reports on the 2019?2020 Ombudsman performance can be found on the district website under Administrative Disclosure → Information Disclosure → Prior Information Disclosure bulletin board.

Kim Soo-young, Mayor of Yangcheon-gu, said, “Through the operation of the Ombudsman, we will strive to become problem solvers who observe and resolve the various grievances residents experience in daily life from the residents’ perspective and with their eyes.”

This content was produced with the assistance of AI translation services.