DGB Daegu Bank Receives Excellence Award for Financial Consumer Protection

[Asia Economy Reporter Park Sun-mi] DGB Daegu Bank announced on the 12th that it was the sole recipient of the Financial Consumer Protection Excellence Award among 16 banks surveyed in the comprehensive evaluation of financial consumer protection capabilities conducted by the Financial Supervisory Service.

Daegu Bank received one excellent grade, seven good grades, and two average grades across 10 evaluation categories. Since 2016, the Financial Supervisory Service has replaced the previous 'Complaint Occurrence Evaluation' system, which focused mainly on the number of complaints against financial companies, with the 'Financial Consumer Protection Status Evaluation.' The revised system comprehensively assesses each financial company's consumer protection capabilities across a total of 10 areas, including the number of complaints.

President Lim Seong-hoon stated, "The meaningful result of being the sole bank to receive the Financial Consumer Protection Excellence Award was achieved through the organic and comprehensive combination of DGB Daegu Bank's various systems and efforts for consumer protection, including proactive response and resolution of complaints, preemptive activities to prevent various financial accidents and complaints, establishment of consumer protection systems during product development and sales processes, and incorporation of diverse consumer opinions."

He added, "Building on this award, we will uphold financial consumer protection as our highest value, adhere to basics and principles, and become a bank that truly moves customers with sincere customer service, a bank that is a great support to financial consumers, and the number one partner in making customers wealthy."

A DGB Daegu Bank official analyzed the selection background, saying, "Under President Lim's leadership, all employees have formed a consensus on the importance of consumer protection, and all staff have independently established and actively implemented the 'Five Major Tasks for Complaint Prevention,' steadily striving for practical consumer protection."

This content was produced with the assistance of AI translation services.