Financial Supervisory Service Complaint Responses and Voice Phishing Notifications Also Sent via KakaoTalk

[Asia Economy Reporter Kim Hyo-jin] The Financial Supervisory Service (FSS) announced on the 3rd that from the 4th, civil complaint response letters and voice phishing-related notifications can also be checked via KakaoTalk.

To this end, the FSS added "electronic notification" as a method for responding to civil complaint results, allowing complainants who choose this method to receive response letters through KakaoTalk installed on their mobile phones or tablets.

Six types of notifications related to voice phishing refunds can also be received via KakaoTalk.

These include notifications of the commencement of bond extinction procedures, notifications of bond extinction (registered owner/victim), designation notifications for electronic financial transaction restrictions, cancellation notifications of designation for electronic financial transaction restrictions, and notifications of victim refund decisions.

If it is confirmed that the complainant has not viewed the notification within 24 hours or if the notification fails, a written response will be sent by registered mail in the same manner as before.

Since identity verification is required to view electronic documents, a KakaoPay certificate must be issued.

This content was produced with the assistance of AI translation services.