Jeongeup-si Goes All Out to Promote Proactive Administration in Public Service

[Asia Economy Honam Reporting Headquarters Reporter Kim Jae-gil] Jeongeup City in Jeonbuk is making every effort to spread proactive administration in the public sector and to eradicate the culture of passivity.

According to Jeongeup City on the 27th, the city has been establishing and implementing an annual proactive administration promotion action plan since 2019 to promote regional development and improve the quality of life for citizens through proactive administration.

The city created a proactive administration section on its official website to promote policies and cases of proactive administration, posting conceptual explanations and promotional materials.

Additionally, a channel was established for citizens to directly recommend outstanding public officials who have resolved regulatory difficulties or conflicts through proactive administration.

Along with this, efforts are being made to share information widely by linking to databases of authoritative interpretations from central government ministries and the Ministry of Government Legislation for easy access.

Last year, to establish proactive administration as a public service culture, the city formulated its own action plan and enacted the Jeongeup City Proactive Administration Operation Ordinance.

Furthermore, a dedicated department and responsible officer for proactive administration were appointed to oversee the efforts, and a collaborative system with departments in charge of each field was established to enable active handling of tasks.

The city also revised the ‘Jeongeup City Office Delegation Processing Rules’ to reduce the burden on practitioners regarding important policy decisions.

Institutional support measures such as a pre-consultation system, exemption system, and litigation cost support for proactive public officials are being expanded to encourage officials to carry out their duties more actively.

Starting this year, outstanding proactive public officials are selected semiannually and awarded the highest grade of performance bonuses and personnel points to motivate passionate and proactive work.

In addition, the operation of a Passive Administration Report Center on the website collects complaints about passive administration, striving to break negative perceptions such as undue convenience and desk administration.

Mayor Yoo Jin-seop stated, “Proactive administration begins with the mindset and attitude of public officials who serve and work for the citizens,” adding, “We will further encourage and expand proactive administration to promote governance that citizens can trust.”

This content was produced with the assistance of AI translation services.