Airport Railroad Introduces Voice Recognition Ticket Vending Machines... First in Korea

Using a voice recognition automatic ticket machine at Incheon Airport Terminal 1 Station Photo by Airport Railroad

[Asia Economy Reporter Park Hyesook] Airport Railroad announced on the 15th that it has introduced the country's first automatic ticket vending machine that allows purchasing tickets through voice commands.

By stating the destination station and the number of passengers at the vending machine, the device recognizes the voice and issues the ticket. It can be used not only in Korean but also in English.

In particular, to improve voice recognition accuracy for each language, the machine is equipped with 'Machine Learning' functionality that enables it to perform actions not pre-programmed through learning, featuring AI technology that grows smarter the more it is used.

The voice recognition automatic ticket vending machines have been installed with two units each at Airport Railroad Seoul Station and Incheon Airport Terminal 1 Station. After a five-month pilot operation, they are scheduled to be operated at all 14 stations of the Airport Railroad starting from April next year.

Airport Railroad will hold an event targeting passengers who purchase tickets using the voice recognition automatic vending machines starting at the end of this month.

Kim Hanyoung, President of Airport Railroad, said, "Introducing a vending machine that allows ticket purchases by voice is the first in the country," adding, "As contactless and non-face-to-face services are increasing due to COVID-19, once the pilot operation is completed, we will quickly expand the service to all stations."

This content was produced with the assistance of AI translation services.