Samsung Fire & Marine Insurance Operates Easy Change Service for 'Beneficiary and Housing Location'

Samsung Fire & Marine Insurance announced on the 9th that it will implement a service allowing customers to easily change beneficiaries through its website and mobile application.

[Asia Economy Reporter Oh Hyung-gil] Samsung Fire & Marine Insurance announced on the 9th that it operates a service that allows customers to easily change beneficiaries through its website and mobile application.

Previously, beneficiary changes were only possible by going through an agent or visiting a customer service center, but from now on, customers can complete the change immediately by entering the beneficiary information to be changed on the website or app and completing identity verification.

Additionally, a service for changing the location of long-term property insurance homes has been added. Until now, when a location change was necessary due to moving, it had to be done through an agent. The information to be changed includes the location address and building structure, and insurance premiums may be additionally paid or refunded depending on the risk changes.

If the insured person's occupation changes and it does not result in additional insurance premiums due to risk changes, customers can directly make the change through the website and mobile app.

Furthermore, Samsung Fire & Marine Insurance has expanded its Smart Link service, which is highly utilized by customers. Through links included in KakaoTalk notification messages or text messages sent to customers, they can directly access the desired service screens.

This is expected to make processes such as issuing medical expense payment guarantees required for hospital submissions during automobile insurance accident handling and submitting family relationship documents more convenient.

A Samsung Fire & Marine Insurance official said, "As a result of continuously providing convenient services to customers, more than 4 million people visit the website and mobile app every month," adding, "We will continue efforts to provide convenient experiences to customers and enhance the company's digital competitiveness."

This content was produced with the assistance of AI translation services.