'The Start of Innovation Begins with Small Inconveniences'... Toss Launches Customer Feedback Campaign

[Asia Economy Reporter Minyoung Kim] Toss is set to listen to customer feedback.

Viva Republica, the operator of the mobile financial service 'Toss,' announced on the 5th that it will launch the 'Moments When Finance Is Inconvenient' campaign.

This campaign is open to everyone, not just Toss customers, and is designed to collect inconveniences experienced during the use of any financial services.

Toss plans to select opinions received through the campaign and reflect them in designing future products and services from the customer's perspective.

Customers who wish to participate in the campaign can anonymously submit their inconveniences or suggestions for improvement. Submissions can currently be made on the official Toss blog and the campaign website.

The campaign website has already received various opinions such as "It is still inconvenient that many cases require a public certificate," "Freelancers still find it difficult to get loans," and "It's too hard to visit banks on weekdays."

A Toss representative said, "When the Toss application (app) was launched six years ago, we focused on the inconveniences of existing finance and have provided financial services that improve these issues, such as 'easy transfers, credit information inquiry, and loans tailored to me.' Since users can directly participate and express their opinions, this will be an important foundation for designing user-centered financial services that Toss aims for in the future."

This content was produced with the assistance of AI translation services.