DB Insurance Launches Compensation Call System Utilizing Smartphones

DB Insurance announced on the 7th that it will operate a claims phone system utilizing smartphones.

[Asia Economy Reporter Oh Hyung-gil] DB Insurance announced on the 7th that it will operate a compensation phone system utilizing smartphones.

This system (DB C-System) applies telephone work methods to non-face-to-face compensation tasks, digitalizing and managing customer service and compensation guidance content that were previously conducted through analog wired phones.

Developed based on smartphones, it features real-time sharing of accident photos or videos sent by customers with compensation agents.

In particular, compensation agents can immediately check customers' past consultation history and compensation records to quickly resolve any information or questions customers may have. It is expected to improve customer service quality and reduce the time required for processing tasks.

DB INC, a DB Group affiliate, participated as the main business operator.

A DB Insurance official said, "This will be an opportunity to enhance the satisfaction of customers receiving services in a non-face-to-face manner in the era of the novel coronavirus infection," adding, "Through synergy with the video consultation service started in March, we expect to accelerate the digital transformation that the company is focusing on."

This content was produced with the assistance of AI translation services.