Jeju Island 'Jeju 1.2 Million Deok Call Center' Low-Density Distributed Operation

Minimizing Counselor Contact and Dispersing Call Center Spaces... Proactive Response to COVID-19 Transmission

Jeju Special Self-Governing Province Government Complex

[Jeju=Asia Economy Honam Reporting Headquarters Reporter Park Chang-won] Jeju Special Self-Governing Province announced on the 15th that, due to the ongoing closure of call centers in other cities and provinces caused by the spread of COVID-19, it has been operating the ‘Jeju 120 Mandeok Call Center’ with low-density distributed operations since the 14th.

By dispersing part of the call center to other locations, the workspace for counselors has been expanded, minimizing contact between counselors and allowing them to focus on consultations with peace of mind.

Accordingly, in the event that a call center employee tests positive and the call center is closed, operations at other call centers can continue, preventing confusion in advance.

Song Jong-sik, Director of the Special Self-Governing Administration Bureau, said, “Safe operation of call centers from COVID-19 is essential,” and added, “We will do our best to provide resident-centered civil service.”

The ‘Jeju 120 Mandeok Call Center’ handles consultation tasks 365 days a year, including connecting calls to the province, administrative cities, and eup/myeon/dong offices, as well as providing information on provincial policies, civil complaint procedures, reports of daily inconveniences, and lifestyle information.

The average annual consultation performance is 470,121 cases (an average of 1,288 cases per day), and this year the number has increased due to inquiries about COVID-19 and disaster relief fund applications. As of the end of August this year, the number of consultations was recorded at 333,806 cases, a 9.7% increase compared to the same period last year.

This content was produced with the assistance of AI translation services.