All Dongjak-gu Employees Participate in Street Environment Patrol

Strengthening Daily Patrols with Full Staff Participation... Reporting Divided into 6 Categories and Designated Departments for Prompt Handling

Banner Removal Work

[Asia Economy Reporter Park Jong-il] Dongjak-gu (Mayor Lee Chang-woo) will have all district office employees participate in street environment patrols within the area starting this month to improve recurring chronic complaints such as street obstructions and road damage, as well as to actively identify ongoing resident inconveniences.

As resident demand for various administrative services such as parks, roads, traffic, and cleaning has recently increased, the need for proactive administration that proposes and implements improvement measures from the residents' perspective to fundamentally resolve complaints has emerged.

Additionally, the district is responding to changes in the work environment caused by the prolonged COVID-19 pandemic. The street environment patrol duties will shift from the existing planned and joint patrol system to a continuous and individual observation system, aiming to actively discover resident inconveniences, thereby enhancing public accountability and trust in administrative services.

First, all district office employees will proactively identify and address resident inconveniences through routine patrols during ▲commuting ▲business trips ▲emergency duties.

To this end, the employee-use ‘Dongjak Safety 24 Hours’ cafe will be reorganized and revitalized. The existing three reporting boards for ▲roads and traffic ▲hazardous facilities ▲daily inconveniences have been subdivided into six boards: ▲road and traffic facilities ▲street obstructions (street vendors) ▲park inconvenience facilities ▲building and construction site facilities ▲illegal banners ▲other daily inconveniences.

Management departments have been assigned to each reporting board to enable immediate processing of reports, and a collaborative work system has been established. Incentive plans, such as selecting outstanding employees, teams, and departments, have also been prepared to encourage active participation.

At the same time, the role of the community service centers, which meet residents most closely, has been strengthened. The community chiefs’ patrols will be specialized to inspect inconvenience factors before residents file complaints and seek improvement directions.

A patrol manual for community chiefs has been created to strengthen the internal collaboration system so that related departments can immediately improve resident inconveniences. This will address ▲long-term and chronic resident inconveniences ▲resident suggestions through complaint analysis and improvement plan development for fundamental resolution.

Lee Chang-woo, Mayor of Dongjak-gu, said, “Improving resident inconveniences is not just the responsibility of the relevant departments but a problem for the entire district, so all employees must work together to address it.” He added, “We will continue to do our best to provide trusted administrative services from the residents’ perspective.”

Removing trees fallen due to heavy rain on the hiking trail

This content was produced with the assistance of AI translation services.