Resident Satisfaction at 'Yeongdeungpo-gu Office Integrated Civil Service Center' Like a Cafe Reaches 96.6%

Survey on Satisfaction with the 'One-Stop Integrated Civil Service Office' Opened on July 1: 300 Respondents...Significant Expansion of Processable Civil Complaints and Space Improvements for Citizens...96.6% Responded 'Satisfied'

'One-Stop Integrated Civil Service Center' after Renovation Completion

[Asia Economy Reporter Jongil Park] Yeongdeungpo-gu (District Mayor Chae Hyun-il) conducted a survey revealing that user satisfaction with the ‘One-Stop Integrated Civil Service Center,’ which reopened on July 1 after remodeling, reached 96.6%, indicating that the majority of residents highly appreciate the facility.

The district office undertook space improvement work during the first half of this year to transform the previously simple civil service office into a resting and communication space, returning it to the residents.

After completing the renovation, on July 1, the district unveiled the new ‘One-Stop Integrated Civil Service Center.’ In addition to issuing resident registration certificates, transcripts, and passports, the center established dedicated counters for 65 types of permits and approvals across seven sectors, creating an environment where most civil service matters can be handled in one place.

Moreover, the district created various convenience facilities within the civil service center so that residents visiting the new ‘One-Stop Integrated Civil Service Center’ can not only complete their civil service tasks but also enjoy rest and leisure.

These include ‘Yeongdeungpo’s Library,’ which offers a reading space stocked with popular new releases and high-quality books; ‘Cafe Tium,’ where visitors can enjoy premium coffee and beverages at affordable prices; and a nursing room designed for the convenience of parents with infants.

Following the opening, the district conducted a survey from July 20 to 24 to assess residents’ satisfaction with the renovated civil service center, receiving responses from a total of 300 visitors.

The comprehensive satisfaction evaluation, divided into four categories: ‘Very Satisfied,’ ‘Satisfied,’ ‘Dissatisfied,’ and ‘Very Dissatisfied,’ showed that 52.6% responded ‘Very Satisfied’ and 44.0% ‘Satisfied,’ resulting in an overall satisfaction rate of 96.6%.

The reasons cited for satisfaction included ▲improved and pleasant civil service facilities (63.4%) ▲friendly and clear facility guidance (12.4%) ▲diversified convenience facilities (11.0%) ▲establishment of integrated civil service counters (9.6%) ▲others (3.4%).

Given that many complaints about the civil service facilities were received in the ‘2019 Second Half Civil Service Administration Satisfaction Survey’ conducted last year, this survey result is analyzed as a noteworthy achievement of the space improvement project.

Meanwhile, 22.6% of respondents said their visit purpose was to use the convenience facilities within the civil service center (Yeongdeungpo’s Library, Cafe Tium, nursing room, etc.), and their satisfaction rate was also very high at 97.0%.

This reflects the fruits of efforts to create a ‘healing’ space where residents visiting the district office can sometimes use it like a cafe and sometimes like a library to relax and enjoy leisure time.

Chae Hyun-il, Mayor of Yeongdeungpo-gu, said, “I am pleased that we could renovate the civil service center and return it as a space for residents,” adding, “We will continue to realize barrier-free administration by creating an open government building for the residents.”

This content was produced with the assistance of AI translation services.