Seoul City Water Bill Changes to 'Easier to Understand and More Visually Appealing' After 5 Years

Enhancing Information Delivery with Simple Design from August
Increasing Font Size for Key Details like Payment Amount and Recent Usage

[Asia Economy Reporter Jo In-kyung] Starting this month, the water bill sent to each household by the Seoul Metropolitan Government will be easier to understand and more visually accessible. The information that citizens are most curious about, such as payment amount and overdue details, is displayed in large, bold text, while additional information has been rearranged or removed to enhance readability.

The Seoul Waterworks Headquarters announced on the 18th that it has improved the design of the water bill for the first time in five years since the 2015 revision.

The new bill focuses on fast and easy information delivery by minimizing redundant information, grouping similar information together, and removing unnecessary details to reorganize the content around the information needed by various users.

First, reflecting citizens' interests and demands, new boxes for 'Total Usage Amount,' 'Discount Amount,' and 'Payment Amount'?which did not exist before?have been added. Additionally, the water usage graph for the past year and overdue amounts are prominently displayed for quick recognition.

On the other hand, supplementary information necessary for management, such as 'Meter Reading Information' and 'Number of Households,' has been reduced in size and grouped for efficient information composition. The Arisu symbol, promotional section, and administrative information that were on the very first page of the bill have been removed to emphasize a clean image, and other less important parts have been simplified by adjusting colors and font sizes.

The back side of the bill, which contained various water-related information, now includes only essential information such as guidance on water bill reduction programs, while information like fines for ordinance violations has been removed.

Since May, the city has also been issuing automatic payment water bills?amounting to 460,000 per month and 5.48 million annually?on eco-friendly recycled paper.

Baek Ho, head of the Seoul Waterworks Headquarters, said, "The new water bill focuses on allowing citizens to quickly and easily find the information they want from their perspective. Moving forward, we will actively introduce mobile notification methods using smartphone applications and text messages in line with the digital society to provide smarter and more eco-friendly administrative services."

This content was produced with the assistance of AI translation services.