Impact of COVID-19 Drives Sharp Increase in Shinbokwi Non-Face-to-Face Service Usage... 213% Rise Year-on-Year

[Asia Economy Reporter Kim Min-young] The use of non-face-to-face services by the Credit Recovery Committee surged in the first half of this year.

The Credit Recovery Committee announced on the 22nd that the number of non-face-to-face service users in the first half of this year reached 118,000, an increase of 213% compared to the same period last year.

The significant increase in the Committee's non-face-to-face services is attributed to the introduction last December of an application (app) and chatbot consultation supporting 24-hour non-face-to-face counseling, as well as a smart simple loan system. Additionally, the demand for non-face-to-face counseling due to COVID-19 led to accepting special repayment deferral applications for COVID-19 victims via phone and internet.

During this period, app installations reached 171,577, chatbot consultations totaled 181,957 (an average of 20,217 per month), and smart simple loan applications numbered 5,521, showing a sharp increase in non-face-to-face service users.

The Committee recognizes the expansion of the non-face-to-face service provision infrastructure as an essential customer-centered core infrastructure and plans to further upgrade the non-face-to-face counseling channels in the second half of this year.

Chairman Lee Gye-moon stated, “The non-face-to-face work environment, proactively introduced before the outbreak of COVID-19, has been very effectively utilized during this pandemic,” adding, “For those who find it difficult to visit branches, it would be beneficial to use the non-face-to-face counseling channels to conveniently access debt counseling services anytime and anywhere.”

This content was produced with the assistance of AI translation services.