Busan Bank Introduces Robotic Process Automation for Loan Receivables Management

[Asia Economy Reporter Kim Min-young] BNK Busan Bank announced on the 13th that it has launched a new credit post-management system to enhance work efficiency through automation of the credit (loan) post-management process.

With the introduction of the new system, Busan Bank has fully computerized over 300 credit post-management tasks that were previously handled manually, and realized a paperless environment by adopting an electronic approval method linked with the work support system.

In particular, to reduce employees' workload, robotic process automation (RPA) was applied to personal rehabilitation and credit recovery support tasks, allowing robots to handle repetitive tasks that employees used to perform by accessing court or Credit Recovery Committee websites one by one.

Furthermore, Busan Bank plans to increase work efficiency by utilizing the credit post-management information data accumulated through the new system as statistical data, such as real estate auction winning bid information in the Bu-Ul-Gyeong region.

A Busan Bank official stated, “The new system, built in response to changes in the digital environment, will maximize employees' work efficiency while also contributing to cost reduction.”

This content was produced with the assistance of AI translation services.