SK Magic Introduces 'Mobile Video Consultation Service'

[Asia Economy Reporter Kim Daeseop] SK Magic announced on the 6th that it will introduce a 'mobile video consultation service.'

This service was prepared to respond more quickly to customer inquiries and provide customized services. It is conducted through the customer's mobile phone camera video with call center consultants.

Customers can convey malfunction symptoms and situations that are difficult to explain verbally through mobile video and receive prompt guidance on troubleshooting methods and solutions.

Also, customers can use the video consultation service by clicking on a social network service (SMS) link sent by the call center consultant without installing a separate application.

After connecting, not only the call center consultant but also the after-service technician responsible for installation and repair can simultaneously connect in a 3-to-1 ratio to check the product status in real time and provide detailed guidance on how to respond to malfunctions and issues.

An SK Magic official said, "We have introduced the mobile video consultation service to respond more quickly to customer inquiries and improve satisfaction," adding, "We will continue to strive to realize customer satisfaction by presenting innovative services."

This content was produced with the assistance of AI translation services.