"Smart Contact Center Expansion" KT and KMAC Join Forces

[Asia Economy Reporter Koo Chae-eun] KT announced on the 2nd that it has signed a business agreement with the Korea Management Association Consulting (KMAC) at the KMAC headquarters in Yeouido to promote AI-based smart contact centers.

KT is expanding its AICC (AI Smart Contact Center) business based on the know-how acquired through operating the largest call center in Korea with 8,000 seats and artificial intelligence technology. KMAC is an evaluation institution for call center service quality of 265 companies across 46 industries, leading the improvement of quality competitiveness in the Korean contact center industry.

The two companies plan to collaborate to innovate the quality of domestic contact centers and expand the smart contact center industry by ▲ developing diagnostic/evaluation models for smart contact centers including AI solutions ▲ developing standard models for smart contact centers by industry. The MOU signing ceremony was attended by KT’s Min Hye-byeong, Head of Corporate Business Strategy Division, KMAC’s Han Sang-rok, Head of Diagnostic Evaluation BU, and other officials.

Min Hye-byeong, Head of Corporate Business Strategy Division at KT, said, “Through this partnership, we aim to expand smart contact center services that will innovate customer service quality across the industry,” and added, “We will cooperate to help the domestic contact center industry leap to the world’s top level.”

This content was produced with the assistance of AI translation services.