Daimler Truck Korea Opens Dedicated Call Center for Mercedes-Benz Trucks

Aiming to Provide Specialized Services Such as Truck Consultation and Trucker Care

Daimler Truck Korea Opens Truck Specialized Call Center 'Mercedes-Benz Truck 365 Customer Center' (Photo by Daimler Truck Korea)

[Asia Economy Reporter Jihee Kim] Daimler Truck Korea announced on the 1st that it has opened a truck-specialized call center, the ‘Mercedes-Benz Truck 365 Customer Center.’

Cho Gyusang, CEO of Daimler Truck Korea, stated, “The service of Mercedes-Benz Trucks pursues more than just simple repairs,” and added, “Starting with the newly opened Mercedes-Benz Truck 365 Customer Center, we will continuously strive to enable customers to experience enhanced vehicle maintenance services.”

As part of its mid- to long-term plan, Daimler Truck Korea is building a customer service enhancement system that provides differentiated services throughout the entire period of vehicle operation from the time of truck delivery. In April of last year, it also opened the ‘Mercedes-Benz Truck Star Center,’ a new-concept, largest-scale dedicated commercial vehicle delivery center in the imported commercial vehicle industry.

With the opening of the truck-specialized call center this time, it is explained that a total support system connecting the Mercedes-Benz Truck Star Center and the Mercedes-Benz Truck 365 Customer Center has been established.

The Mercedes-Benz Truck 365 Customer Center aims to provide prompt and professional customer service beyond the typical call center concept, including truck consultations and trucker care. To this end, Daimler Truck Korea separated the commercial vehicle division from the integrated Mercedes-Benz passenger and commercial vehicle call center.

This center serves as a pre-vehicle service to respond quickly to customer inconveniences, helping to resolve issues early and enabling rapid maintenance when customer problems occur. It offers 24/7 emergency dispatch services, and truck-specialized consultants provide customized consultations based on the customer database. When more specialized consultation is needed, Daimler Truck Korea’s dedicated technical team promptly supports the consultation.

Additionally, it has established a specialized consultation desk for new models to respond to questions that frequently arise during the initial purchase period due to the advanced features of the products.

This content was produced with the assistance of AI translation services.