Tmon Opens 'Fresh Free Returns' Store... "Enhancing Customer Satisfaction for Fresh Food"

Fresh Food Sales Up 40% Year-on-Year... Free Returns Supported for Quality Dissatisfaction

[Asia Economy Reporter Kim Cheol-hyun] TMON (CEO Lee Jin-won) announced on the 24th that it has opened a 'Fresh Free Return' store where only high-quality fresh foods such as fruits, vegetables, meat, and seafood are carefully selected and sold, and customers can return products free of charge if they are not satisfied.

The TMON fresh food category has seen a 40% increase in sales compared to the same period last year. TMON explained that it opened the 'Fresh Free Return' store to meet the rising customer expectations along with the increase in fresh food sales.

TMON applied strict criteria for store entry to select reliable products. Only excellent partner products that received top-level evaluations in various customer reviews, including product quality and delivery, are allowed to enter. If customers are dissatisfied with products purchased at the carefully selected 'Fresh Free Return' store, they can request a free return and product pickup through the TMON customer center by the day after receiving the product.

Additionally, TMON plans to apply strict standards in store operations, such as immediately excluding products with quality issues from the store. All products are offered at special prices available only on TMON, and the store operates continuously for customers who want high-quality fresh foods. Lee Jin-won, CEO of TMON, stated, "As online purchases of fresh foods increase, customer expectations are also growing. TMON will continue efforts to satisfy customers based on excellent product quality, overwhelming special price offerings, and enhanced customer benefits."

This content was produced with the assistance of AI translation services.