Coupang to Disinfect All Rocket Delivery Products Nationwide

Disinfection with Non-Toxic Sterilizer Just Before Rocket Delivery Completion

A Coupang deliveryman is sterilizing and disinfecting the product right before delivering the Rocket Delivery item to the customer.

[Asia Economy Reporter Kim Cheol-hyun] Coupang announced on the 23rd that it will strengthen the Rocket Delivery sterilization and disinfection process to ensure that all customers feel safe until the very last moment the product is delivered.

Through the enhanced process, millions of Rocket Delivery products nationwide will undergo sterilization and disinfection just before delivery is completed. Delivery personnel carefully disinfect the products with portable sterilizers before completing delivery to the customer's home. The disinfectants used at this time are certified by the Korea Food and Drug Administration (KFDA) and the U.S. Food and Drug Administration (FDA). Products that have completed sterilization and disinfection are delivered contactlessly (untact) to the customer's doorstep.

Coupang also developed a notification app system through its own technology to ensure that delivery personnel strictly comply with the product sterilization and disinfection process. A pop-up message notifying sterilization and disinfection automatically appears on the dedicated app used by delivery personnel after delivery completion. The delivery completion text message sent to customers has also been upgraded to be automatically sent 5 minutes after delivery, considering the drying time of the disinfectant.

Ko Myung-joo, Head of Coupang's Human Resources Division, said, "We will take all possible safety measures so that customers can order with confidence," adding, "We plan to focus our technology and capabilities so that Rocket Delivery can become the standard for 'the safest delivery' in response to COVID-19." Ko also stated, "In addition to disinfecting all products delivered nationwide, Coupang will implement various safety measures for customers and employees, and actively share the measures taken in the future so that all industries can participate in these efforts together."

Meanwhile, Coupang continues its efforts to overcome social crises. It has been delivering daily necessities to over one million households every day and, after freezing mask prices, absorbed losses of 6 billion KRW in May alone while selling over 100 million masks. Efforts to create jobs have also continued, with more than 20,000 additional employees hired in the first quarter of this year alone. Recently, Coupang provided 1 million KRW in living stabilization funds to short-term (daily) workers who were excluded from legal or government support programs.

This content was produced with the assistance of AI translation services.