The Power of 'AI Molly'... Shinhan Bank Wins Korea Innovation Award in Service Category for 4 Consecutive Years

Jin Ok-dong, President of Shinhan Bank

[Asia Economy Reporter Kim Hyo-jin] Shinhan Bank announced on the 19th that it has won the Korea Innovation Award in the service category for four consecutive years, hosted by the Korea Standards Association, through the establishment of the AI chatbot Molly for employees.

The Korea Innovation Award selects companies that have achieved innovative results in technology, products, and services to discover new growth engines for the corporate economy. Shinhan Bank won the Innovation Award for four consecutive years with ‘Digital Counter Expansion to All Branches’ in 2017, ‘Digital Consultation Service Solkit’ in 2018, ‘Advanced Robotic Process Automation (RPA)’ in 2019, and ‘Employee Chatbot AI Molly’.

Molly is an intelligent communication platform based on artificial intelligence technology that supports work processing in sales sites. It goes beyond employees searching and confirming work-related knowledge to providing overall guidance on work processing through conversations with the chatbot. It is designed as a hybrid platform usable in various work environments such as PC, mobile, and tablet, allowing use without restrictions of time and place even during external sales activities.

It also has a function that automatically handles 25 frequently occurring tasks at branches. Tasks such as automatic input of financial statements using RPA, sending notification messages based on the Kakao platform, immediate submission of certificates linked with counter-based authentication, and checking the status and ranking of subscription housing can be performed simply by entering commands into ‘AI Molly’.

A Shinhan Bank official said, “Shinhan Bank is striving for customer service innovation, including the establishment of ‘AI Molly’,” and added, “We will continuously promote work efficiency improvement and work quality enhancement for ‘customer-centric’ service.”

This content was produced with the assistance of AI translation services.