Pre-Reservation Service for Civil Complaint Documents via App 'The Gangnam'

Issuance Without Waiting When Visiting After Mobile Application for Family Relation Register and Jejeokbu... Smart Number Ticket Issuance Also Available

[Asia Economy Reporter Park Jong-il] Gangnam-gu (District Mayor Jeong Soon-gyun) has been operating a pre-reservation service for civil complaint documents through the application 'The Gangnam' since the 9th to alleviate the inconvenience caused by long waiting times for civil petitioners.

This system allows applicants to apply and pay fees via The Gangnam app for ▲Resident Registration Certificate and its copies ▲Family Relation Register ▲Family Register, and then visit the district office's Civil Affairs and Passport Division to receive the documents after identity verification without separate waiting.

As part of practicing 'social distancing,' the 'Smart Civil Petition Ticketing System,' which has been provided through the district office website since last month, is also available on The Gangnam app.

Users can check the number of people waiting in real-time through the app, select their desired visit time slot, and issue a smart ticket number, which holds the same validity as a paper ticket number.

Since March 23, the district office has installed an 'Integrated Kiosk' inside the building to provide citizen-tailored services by issuing waiting tickets for civil document issuance, reception, passport application, and receipt all in one place, which were previously dispersed.

Ha Cheol-seung, Head of the Post-Corona TF Team, said, "Gangnam-gu processes about 2,000 civil cases daily, the highest among Seoul's autonomous districts, but we will take the lead in minimizing citizen inconvenience through the nation's best administrative services befitting the 'Elegant Gangnam'."

This content was produced with the assistance of AI translation services.