Shinhan Bank Implements Automated Financial Statement Entry Process by Combining AI Chatbot and RPA

[Asia Economy Reporter Kim Hyo-jin] Shinhan Bank announced on the 8th that it has implemented an automated process for entering corporate financial statements by combining the employee chatbot ‘Artificial Intelligence (AI) Molly’ with Robotic Process Automation (RPA).

With this automated process, branch employees only need to input the company’s business registration number and financial statement issuance number into the chatbot ‘AI Molly,’ and the RPA automatically retrieves information from the National Tax Service and inputs the data. Once the input task is completed, a notification message is sent to the requesting employee to start subsequent tasks.

The automated process saves 20 to 30 minutes previously spent by employees manually entering data and eliminates concerns about errors caused by incorrect number entries. In particular, the company expects this to significantly reduce the workload of branch employees who are busy with COVID-19 financial support tasks and corporate credit evaluation work.

Shinhan Bank has been continuously promoting RPA over the past three years. As a result, the scope of application has expanded to a level where not only headquarters departments but also all branch employees can utilize RPA in their work. Through improving work quality by promoting RPA projects, the bank expects to enhance customer convenience and improve employees’ working methods, anticipating cost savings of over 21 billion KRW over the next five years.

A Shinhan Bank official said, “Through processes that combine artificial intelligence technology and work innovation, a significant change in working methods has become possible compared to simply applying RPA,” adding, “The future direction of RPA will move beyond simple task expansion to ‘creating digital banking services that offer customers new experiences’ through collaboration between internal and external digital experts.”

This content was produced with the assistance of AI translation services.