Coway Enhances Customer Satisfaction with Air Matching Filter

[Asia Economy Reporter Moon Hyewon] Coway announced on the 31st that starting next month, it plans to enhance its ‘Air Matching Filter Service’ to allow customers to directly select air purifier filters tailored to their living environment for more effective indoor air quality management.

Coway’s Air Matching Filter Service for air purifiers is a differentiated service that provides customized filters so that air purifiers can deliver stronger purification performance tailored to each household, based on the insight that indoor air pollutants vary depending on the customer’s living environment and the season.

To apply for the Air Matching Filter, customers can click ‘Select Air Matching Filter Directly on Next Visit’ in the notification message sent after the management service provided by a service expert, called a Codi, is completed, and then choose the desired filter. Customers who have difficulty using KakaoTalk can apply during the Codi’s visit and have the filter replaced on the next visit. The Air Matching Filter can be replaced every two months.

Coway’s Air Matching Filters for air purifiers consist of ▲Dual Deodorizing Filter ▲Soot Filter ▲Fine Dust Concentration Filter ▲New House Filter. The applicable filters vary depending on the product model. For homes concerned about indoor odors, select the ‘Dual Deodorizing Filter’; for homes located near roads worried about soot, select the ‘Soot Filter’; for homes with a lot of household dust, select the ‘Fine Dust Concentration Filter’; and for homes concerned about new house air, select the ‘New House Filter’.

Yoon Kyuseon, Head of Coway Environmental Appliances Division 1, said, “We are strengthening customized services through the Air Matching Filter so that Coway air purifier customers can manage indoor air more effectively. As a leading company in the air purifier market, we will do our best to ensure that more customers can experience Coway’s differentiated services based on innovative technology.”

This content was produced with the assistance of AI translation services.