Dongyang Life Insurance Selected as Excellent Call Center for 7 Consecutive Years for 'Angel Contact Center'

Dongyang Life announced on the 26th that it has been selected as an Excellent Call Center for seven consecutive years in the call center category of the "2020 Korea Service Quality Index (KSQI)" organized by the Korea Management Association Consulting.

[Asia Economy Reporter Oh Hyung-gil] Dongyang Life Insurance announced on the 26th that it has been selected as an Excellent Call Center for seven consecutive years in the '2020 Korea Service Quality Index (KSQI)' call center category, hosted by the Korea Management Association Consulting.

Dongyang Life Insurance's call center, Angel Contact Center, received the highest scores in various categories such as confident responses from counselors, quick understanding of inquiries, proactive guidance, and easy explanations, recognizing its differentiated customer service.

With the goal of being a "guardian angel protecting customers' health and happiness," Dongyang Life Insurance has strengthened insurance training based on actual counseling cases for new counselors, as well as education on attentive listening and responsive language to foster close communication with customers, maximizing counseling convenience.

A Dongyang Life Insurance official said, "We are very pleased to have our efforts to improve customer counseling service quality recognized," adding, "We will strive to provide customers with more professional and systematic counseling services."

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