Gwangju Buk-gu, Operation of the Residents' Grievance Committee

[Asia Economy Honam Reporting Headquarters Reporter Kim Yukbong] Buk-gu, Gwangju Metropolitan City (District Mayor Moon In) announced on the 25th that it will officially operate the Residents' Grievance Handling Committee, an ombudsman system, for the first time among autonomous districts in Gwangju.

The Residents' Grievance Handling Committee is a system that protects the rights and interests of residents from illegal, unfair, passive, or unreasonable administrative actions.

On the same day, Buk-gu appointed three external experts in the fields of administration, law, and architecture as the first-term members of the Residents' Grievance Handling Committee.

The main functions of the committee include remedying residents' rights violations caused by illegal or unfair administrative actions or unreasonable systems and regulations, resolving conflicts between administrative agencies and residents, and providing consultation services regarding complaint handling procedures.

The committee members work three times a week and handle roles such as processing grievance complaints submitted by residents, investigating, mediating, coordinating, and recommending corrections related to mass, public conflicts, and complex complaints, as well as conducting field surveys and evaluations for administrative system improvements.

Buk-gu plans to establish a separate office for the committee on the second floor of the government building and receive grievance complaints through various channels such as the committee’s website, visits, fax, and mail for investigation and processing.

District Mayor Moon In said, “This Residents' Grievance Handling Committee will be an opportunity to enhance residents' rights and interests and reform passive administration,” adding, “We will operate the committee without fail to ensure transparent and fair administration from the residents' perspective.”

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