Operation of the 'Complex Civil Complaint Specialist Counseling System' in Seo-gu, Gwangju

Improving Civil Complaint Administration Services and Enhancing Resident Convenience

[Asia Economy Honam Reporting Headquarters Reporter Yoon Jamin] Seo-gu, Gwangju Metropolitan City (Mayor Seo Daeseok) announced on the 18th that it will operate a ‘Complex Civil Complaint Specialist Counseling System’ to improve civil complaint administrative services and convenience for residents.

The Complex Civil Complaint Specialist Counseling System is a system that hires retired public officials with various administrative work experience to conduct consultations with civil petitioners.

Specialist counselors provide consultation services related to complex civil complaints such as permits and registrations, handle grievance consultations, and guide the required documents and record-keeping methods for civil complaint applications.

The introduction of this system is expected to contribute to improving resident convenience by allowing civil petitioners to receive guidance on overall civil complaint processing procedures and required documents through specialist counseling, thereby eliminating the inconvenience of having to visit multiple departments.

The Complex Civil Complaint Specialist Counseling Service is available on weekdays from 9 a.m. to 6 p.m. at the Civil Service Department on the first floor of Seo-gu Office.

A Seo-gu official said, “We are striving to provide administrative services that consider resident satisfaction and convenience through customer-centered customized services,” adding, “We will implement prompt work processing and trusted civil complaint administration through the operation of specialist counselors.”

This content was produced with the assistance of AI translation services.