Lexus Korea Extends Free Emergency Towing Service from 2 Years to 10 Years

Implementation of Two 'Premium Customer Care' Programs

Lexus Korea Launches Two Types of 'Premium Customer Care' Programs (Photo by Lexus Korea)

[Asia Economy Reporter Kim Ji-hee] Lexus Korea announced on the 28th that it will implement two types of 'Premium Customer Care' programs.

Lexus will extend the free emergency towing service period, which tows Lexus customers' vehicles up to 50 km per incident to the nearest official dealer service center in case of traffic accidents or operational issues, from the existing 2 years to 10 years. This will be applied retroactively to vehicles registered up to April 2010. Additionally, to enhance customer convenience, a new service will be launched to provide 24-hour accident insurance claim assistance through the Lexus Customer Support Center.

Furthermore, a 20% discount on the 1-year/20,000 km extended warranty program will be offered until June 30. Including the basic free warranty of 4 years/100,000 km provided with the purchase of the discounted product, the warranty can be extended up to a maximum of 5 years/120,000 km. This service can be used at any Lexus official dealer service center nationwide and is transferable upon vehicle sale or succession.

Lee Byung-jin, Executive Director of Lexus Korea, stated, "We planned this to practice customer satisfaction with 'Premium Care' that exceeds expectations," and added, "We will continue to repay customer trust with high-quality service programs."

Meanwhile, the 'Customer Peace of Mind Service Campaign' currently underway at Lexus official dealer service centers nationwide has been extended until June 13.

This content was produced with the assistance of AI translation services.