DB Insurance Grand Opens Renewed Website and Mobile App

[Asia Economy Reporter Oh Hyung-gil] DB Insurance announced on the 14th that it has renewed and launched its official website and mobile app.

DB Insurance explained that reflecting the trend of continuously increasing online users, especially mobile users, it now provides website and mobile app services incorporating user-centered UI (User Interface) and UX (User Experience).

Along with the existing services, 144 new diverse services have been added, and customer-centered processes and content have been organized. In particular, customers can use various personalized services such as the ‘Know My Insurance’ service, a customized consultation service using data from the Korea Credit Information Services, and the ‘Dispatch Officer Guide’ service, which uses customer location information to guide the location of the officer in charge when requesting automobile breakdown assistance.

Additionally, services that were previously only available on the website can now be accessed in the mobile app environment as well. By analyzing the consultation database (DB) of customers who inquire through the DB Insurance Customer Service Center, ‘recommended search terms’ are provided in the search areas of the website and mobile app, enabling customers to use desired services online more quickly and conveniently. The company explained that this is meaningful as it partially implements ‘personalized services using big data,’ which the industry is focusing its capabilities on, through online channels.

A DB Insurance official stated, “The renewal and launch were planned not just to provide services, but to deliver the services customers want at the time they want them. We plan to continuously provide improved services in line with online trends and customer expectations.”

Meanwhile, starting from the 23rd, DB Insurance will hold the ‘Walk Only on Flower Paths Event’ for customers using the website and mobile app services, offering various prizes including the ‘Galaxy S20+’ through a lottery. From May 18th, events such as the ‘Coverage Analysis Service Event’ will also be held for social network service (SNS) users.

This content was produced with the assistance of AI translation services.