Baemin Provides 'Dilly' Serving Robots Free of Charge to Over 50 Restaurants Nationwide
Free Two-Month Support of Serving Robots for Businesses Struggling Due to COVID-19
[Asia Economy Reporter Kim Cheol-hyun] Woowa Brothers, the operator of 'Baedal Minjok' (hereinafter Baemin), announced on the 13th that they will provide the serving robot 'Dilly Plate' (hereinafter Dilly) free of charge to businesses struggling with operations due to the impact of the novel coronavirus infection (COVID-19). The target is about 50 restaurants nationwide, which will be able to use the robot staff for two months starting from mid-April.
In the robot Dilly support program conducted last month during the spread of COVID-19, a total of 164 restaurant owners applied. Woowa Brothers initially planned to support 10 Dilly units to 10 restaurants, but as the number of applicants greatly exceeded expectations, the supply quantity was expanded to about 50 units. Among the 164 applicant businesses, installation is scheduled to begin from mid-this month after comprehensively considering the applicants' stories and store environments.
The serving robot Dilly has been supplied to general restaurants through a rental program, the first of its kind in Korea, since November last year, and currently, 23 units are operating in 16 restaurants nationwide. In a service satisfaction survey conducted for the respective owners, the rental contract aspect received a score of 4.5 out of 5, and the robot's functions and performance, including ease of operation, received a high score of 6 out of 7. The rental program includes robot leasing, regular maintenance, and business liability insurance. Woowa Brothers decided not to charge rental fees for February and March for the 16 restaurants nationwide that had already introduced and were operating Dilly, as part of their effort to help overcome management difficulties.
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Kim Yo-seop, Director of the Robot Business Division at Woowa Brothers, said, "Small business owners operating small stores have to maintain hall operations even if customers decrease to keep their businesses running, but due to the impact of COVID-19, they do not have the capacity to hire staff, and part-time workers are reluctant to serve. We hope that the serving robot Dilly can be of some help to small business owners struggling due to the COVID-19 impact."
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