Incheon Airport, First Airport Worldwide to Obtain ACI Customer Experience Level 3 Certification

[Asia Economy Reporter Yu Je-hoon] Incheon International Airport Corporation announced on the 6th that Incheon International Airport has become the first airport in the world to receive the highest level 3 certification in the 'Customer Experience Certification Program' organized by the Airports Council International (ACI).

According to the corporation, this program, newly introduced by ACI in April last year to establish and standardize customer experience management systems at airports worldwide, consists of levels 1 through 5.

Currently, 38 airports worldwide, including Incheon Airport, are participating in this program, and among them, Incheon Airport is the only one to have obtained the level 3 certification, the corporation explained.

Incheon Airport plans to apply for the level 4 certification in February next year, when it becomes eligible, and aims to be the first airport worldwide to acquire the highest level 5 certification for customer experience management in 2022.

President Koo Bon-hwan stated, "As a result of the efforts of over 70,000 Incheon Airport family members to improve passenger satisfaction and airport services based on the newly established New Vision 2030 last September, we were able to obtain the highest level of customer experience certification organized by ACI for the first time among airports worldwide." He added, "Going forward, the corporation plans to provide safe and convenient flawless airport services to passengers using Incheon Airport through innovation across all aspects of airport operations."

This content was produced with the assistance of AI translation services.